COVID-19 Current Sentiment: “Emotion comes in waves,” Robyn Pollack, AchieveNEXT Managing Director

As we are through almost four weeks of crisis, emotion comes in waves. Most days I am okay, but there is always that point where it hits you. I started thinking about how the stages of this process tie to the stages of grief, not just personally, but for enterprises, people and culture.

In 1969, psychiatrist Elisabeth Kübler-Ross first discussed her well-developed model for the stages of emotion that people go through when experiencing grief:  

  •       Shock/Denial
  •       Anger/Bargaining
  •       Depression
  •       Upward Turn/Reconstruction
  •       Acceptance/Optimism

In this process, research shows that the power of relationships and connection is essential. People who do not engage and allow others to help them can feel isolated and alone, and unable to get out of that cycle of grief. Those that lean on relationships find the resilience to endure and survive, allowing that grief to be a catalyst for growth and development.

As we collectively make our way through the current COVID-19 crisis, there is a direct parallel to this process that enterprises and individuals are currently experiencing in the business world. How this cycle is managed – how relationships and the power of understanding is deployed – will be the difference between those enterprises who falter in an unending cycle of decline and those that reach a new, next-level of normalization.

While enterprises have found some footing through shock and disbelief, most continue to address financial, technological, and human capital issues and are working to maintain operation and function as best as possible. It is at this stage that a culture of connection and relationship is most paramount, both internally with talent and externally with customers and clients. As we together move through this second phase, access to peer to peer best practices, benchmarking and resources will provide the foundation for enterprise leaders to authentically and transparently continue to engage and support their people, and be positioned to rebound in the weeks and months ahead.  

As this process continues, I, along with the AchieveNEXT team, will be sharing the actions enterprises and individuals need to take to avoid being stuck in a cycle of decline and instead reach the new next level of normalization.

If you’re ready now to take your next step, contact me

Robyn Forman Pollack
Managing Director

AchieveNEXT®

 


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